What is Ecommerce Branding? A Guide to ecommerce brand Success Tips

Last Updated on May 30, 2024 by DesignerPeople

Did you know that the eCommerce market is expected to rise to a whopping $8.1 trillion by 2026? Quite a crazy hike in the number of rising startups, right? This means that the future years are getting even more competitive for eCommerce brands like yours!

If you want your eCommerce business to survive and thrive, you must upgrade your branding game this year. A well-crafted eCommerce branding can uplift your brand and product sales higher than any advertising campaign can ever do! The key is to be consistent, authentic, reliable and strategic with your branding efforts. 

ECommerce branding in India is never a cakewalk and is often misunderstood. If you are completely new to eCommerce branding or want to upgrade your brand this year, read on to find some amazing tips and strategies to guide your brand to a successful year.

What comes with eCommerce branding? 

Before we jump into the intermediate stuff, let’s quickly clear the basics. 

ECommerce branding is all about the various processes and efforts that you conduct to improve the perception and image of your brand in front of the customers. It is all about bringing your brand to life by sharing brand stories, building a website, and much more. The goal here is to ensure that your branding actions and communications consistently align with your brand identity. This way, you can create a strong brand presence that is visible to your target audiences and increases sales effectively.

What are the Main Elements of Successful E-commerce Branding?

As someone who has built countless brands in various niches, we can surely say that eCommerce branding is indeed one of the strongest factors that will contribute to your long-term success. Here’s how:

1. A unique logo, relevant name & clever tagline

Being the fundamental requirements of any successful eCommerce brand in India, you need to invest in a solid logo design, a relevant brand name and a tagline. This is where your customers will identify your brand and remember it. 

Ensure that you keep all these elements extremely relevant to your niche yet simple! For example, myntra has a very simple logo design and brand name. Similarly, ensure that it is timeless and easily scalable depending on various forms of media. 

Integrate a unique aspect as well. This will help your brand always stand out from the rest. For example, the tagline of Flipkart is “Ab Har Wish Hogi Poori“, which demonstrates a promise to fulfilment.

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2. A Relatable Brand Personality

Customers are easily drawn to brands that have relatable characteristics. Hence, your brand’s professionalism should be relatable to shine in your target market. For example, the entire brand personality of Nykaa is trendy, fun, and feminine, which caters to the beauty and fashion interests of the audience. It features beauty influencers, makeup tutorials, and more user-generated content that creates a sense of community and passion for the customers. This way, customers can resonate with your brand and remain excited as they explore your products on the website.

3. Must Have a Clear Call to Action

Ensure that you have a dedicated space to include a strong call to action on every web page. The call to action must be readable, highlighted and convincing enough to convert the audiences into loyal customers. Focus majorly on the unique aspects of your products instead. Avoid adding any clickbait or irrelevant content that may affect the user experience of the customers.

4. Back-end Integration

User experience must be one of the top priorities for a successful eCommerce journey. Ensure that your eCommerce website and online store are seamless and easy to navigate. Invest in keeping users engaged throughout the process till they make the final checkout. The process should be simple with the least number of steps. This way, consumers can effectively explore the products and complete their purchase. 

5. Genuine Brand Advocates

Brand advocates are here to share and promote your brand to the world. Focus majorly on nurturing solid brand advocates who can vouch for the quality of products you offer to the customers, especially through social media. With brand advocates, you can easily obtain user-generated content that will increase the trust and faith of customers, as this acts as solid social proof! Thus, ask your customers and influencers to share their reviews on their experience with your brand and witness increasing sales over time.

8 Step-by-Step Branding Tips For eCommerce Business

Your eCommerce branding strategy must effectively prompt customers to form an emotional connection with your business. Next, it should encourage them to know more about your brand and become your loyal customers. Here are eight steps that you must absolutely focus on to achieve long-term customers in your business.

1. First thing First, Your Target Audience

Before you start any strategy, ensure that you have an adequate understanding of your target audiences. You must be absolutely clear about the type of people you are targeting and their interests. This will help you curate buyer personas that you can utilise for your branding strategies. 

There are multiple benefits to understanding your target audiences, such as:

• Curate a personalised user experience
• Generate personalised ad campaigns
• Create customised content based on different buyer persona
• Distinguish your market budget for different segments of audiences
• Diversify and improve your targeting approach

And more…

2. Be consistent and loyal

Customers love to stay loyal to a single brand. Their loyalty is directly proportional to the consistent quality of service and experience your brand offers. Hence, apart from maintaining and improving your product quality, ensure that you keep consistent customer service on the topmost priority. This is why customers prefer eCommerce brands like Flipkart and Myntra over others, considering their excellent standards in product and service quality over the years.

3. Try to Establish your own style

Your eCommerce brand should be unique to stand out from the crowd. Customers love a unique brand that has a distinct story. Invest more in your brand colours, visuals, technology, website, etc. Blend your brand story, personality, and purpose with a seamless user experience, and you can effectively create a brand style which is absolutely unique and customer-centric!

For example, Lenskart has a very innovative and customer-centric style throughout its branding strategies and website. They utilise virtual try-on technology for eyeglasses while maintaining a clear interface. They focus majorly on making their eyewear selection process extremely interactive and enjoyable for Indian audiences.

4. Create proper brand guidelines

Proper brand guidelines are essential to ensure that your brand abides by the values, mission, visual identity and messaging that it preaches. The key is to start outlining all these sections beforehand and keep them in mind while developing all the eCommerce branding and marketing strategies in the future. This will also help your brand stay consistent and encourage brand recall among target audiences.

5. Prioritise customer support service

ECommerce brands thrive on quality customer service. This is a no-brainer. If you do not have exceptional customer service, you will not soon stop receiving customers in the long run. 

Hence, invest in high-quality customer support agents who offer prompt resolutions and interact well with the customers. Choose hassle-free return policies and processes. This directly impacts the brand image and voice. 

6. Must have Branded Packaging

Your packaging represents your brand and the quality of its services. Thus, be sure to hire high-quality packaging designers who can effectively create personalised branded packaging for your customers. Include your brand logo, colours, visuals and typography. Make it interactive by adding QR codes that direct customers to discount coupons or similar products. Keep the functionality and sustainability at the topmost priority. 

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7. Focus on product quality

Even if you source multiple new clients through marketing strategies, your sales will eventually drop if your product quality doesn’t stay consistent. Thus, even if you implement new strategies every now and then, focus mostly on quality control. This will eventually continue your lifelong success as the more happy customers you get with good product quality, the higher the number of repeat sales in your business will be. 

8. Real-Time Product Videos that Engage More

Video marketing is indeed worth the hype now. Create high-quality customised videos to communicate product information to the viewers. This will foster a sense of trust and loyalty towards your brand. You can also include guides, tutorials, reviews, or unboxing videos of your products, just like BigBasket, Ziwame, etc. By creating high-quality videos, you can also justify the price point of a certain product while making the entire purchasing process interactive. 

How do the eCommerce branding tips highlighted above help create an unforgettable brand?

These eCommerce branding tips are curated to drive a loyal customer base and a timeless brand for the future. These tips will help you stay relevant to the niche by ensuring that your brand identity aligns with the brand values and products.

Simple and timeless brand design and design elements like logo, name and tagline are easier for customers to remember and recall. All of these strategies are highly scalable. Hence, you can implement them across various platforms and enhance brand visibility. Lastly, these strategies will help in maintaining a clear and recognisable brand image and identity in the industry.

Conclusion

ECommerce branding in India is a core requirement to succeed in this era. Without quality branding, your eCommerce brand will eventually get overshadowed by the crowd. Thus, working on your brand strategies will help strengthen your brand position and raise the profit bars.

Hire a professional eCommerce branding expert today. Not only can they help you with attaining new customers, but they can also produce an engaged community of brand advocates that will contribute to your eCommerce brand’s lifelong success!

Better brands start with meaningful conversations

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Author: Megha Malik